First time going to your brewing company. I order...

First time going to your brewing company. I ordered broccoli cheddar soup by phone. The girl on the phone said it would be ready when I got there.
Went to pick it up at around 1:00 p.m. (on my short lunch break) and received one of the worst customer service experiences I have ever had in a long time. It wasn't like the place was packed either. No one was up front to greet anyone. Sign says wait to be seated. Good luck on that. It took a while to get someone's attention. By the time I got my soup my lunch break was over. The server finally brought it to me and said it had been sitting there the whole time. I told her that was my first time to your place and the last time. There are plenty of other eating establishments but I will be sure not to recommend yours.