Matt Gau

Review of Renton Honda

Generally OK experience. Went in to buy a car and ...

Generally OK experience. Went in to buy a car and pay for it outright. The salesman was extremely friendly and helpful, but stated that they would only be doing a soft inquiry on my credit report because I wasn't financing. Low and behold, it turns out the credit check was a hard inquiry (Really not the end of the world, it'll go a way in a bit, but it's just the principle of being told one thing and getting another). Make sure to watch this, and maybe get what you're being told in writing. My mistake that my trust meter let me down here, and I own it.

The negative part of this review really revolves around the financing team. When going in to close out the paperwork, they always want to push the extended warranties. Nothing new here as it's part of the game, and they need to make their money, but it's amazing how the tone changes when they are told no. Further to that, once the first finance rep was told no, another staff member came in and tried to sell it again. It's almost like pressure from a timeshare agent if you've ever been to one of those presentations. When he was told no, things got really short. After the final signature, they both walked off and said your salesman will be back with you. I had to circle the property to find the salesman, who again was extremely helpful, but I was definitely left hanging out to dry by the financing crew.

The salesman was great, but the financing team left enough of a bad taste that I myself would not purchase from here again.