Recently purchased an uplift desk and it is high q...

Recently purchased an uplift desk and it is high quality and beautiful as well as easy to put together. However, the chair that I ordered arrived broken and was made of cheap plastic so I requested a refund. It took 5 phone calls and 4 emails to receive the refund and I had to lug the thing over to Fed Ex so they could ship it back. Thankfully, I am able bodied. Every time I called, it was as if there was no log of the prior messages and I had to explain that I did not want to replace the broken chair with a new one but wanted a refund. I did however, appreciate speaking to a real person and not just a robot.