Damita Armstead Review of Koelsch Senior Communities/ Co...
As my sister and I began our search for a facility...
As my sister and I began our search for a facility for our parents, we received many suggestions from a Place for Mom. We completed several virtual tours and two in-person limited tours. As soon as I stepped into the Copper Creek facility, I immediately felt I had found" the place" for them. The compassion, kindness, consideration and guidance was unmatched. The culture was warm and inviting and it made us feel like our parents were their parents. Every question was answered and guidance provided. After completing the required COVID testing, we were able to go in and set up our parents room so it would feel like "home" to them.
As we entered the facility on move in day, we were met with a Welcome Sign with their names and the management staff was there to greet and welcome us and at shift change, caregivers came in to introduce themselves to us.
As you can imagine, this process includes a myriad of emotions and I felt at peace with our decision. The service at Copper Creek is stellar, but more importantly, it is their "human touch" that matters. We have no doubt that our parents will receive stellar care at Copper Creek Inn. Kindness and compassion have been in short supply these days, but not at Copper Creek Inn where residents and their families are made to feel like you are the only client/customer they have.
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