Paul G

Review of Honda of Serramonte

Getting serviced at Honda of Serramonte leaves me ...

Getting serviced at Honda of Serramonte leaves me with mixed feelings. I brought the car a night before, because I work during the day and that part I do appreciate. The next day the technician called us, that car needs to have it's break flushed. The cost over $200 on a car, that had only approx 7400 miles. Just because the computer pops up a message, doesn't mean, that was necessary. However, for safety reasons, I decided to do so. I also had a coupon from Ell Cerrito for special price of changing oil and we have been told, they won't honor this coupon, even though, last time they did and that was the reason, we switched service location. After talking to supervisor, they did honor the coupon. I left a detailed letter with the car key, one of the items was changing the address. Of course, once the car was ready and should have been delivered, they tried to bring it to old address. Again, some headache with calling back again and asking to change the address. At the end, representative delivered the car, but instead of calling me, he called my husband at work and he had to call me to get the car. This entire situation left me annoyed and on top of that, that car has life time warranty, that I purchased with and at the end, I had to pay over $261 for a car, with a mileage of 7740 miles. Not exactly happy.
Update 5/29/2020
5/29/2020 - after seeing msg from Honda Serramonte to call back - I did today 5/29/20 - around 9:30 am. Of course, the person didn't leave any name in response to this review and when I called the number left, the customer service agent didn't know, anything about it and stated, someone will call me back. It is almost 7pm and I never heard back from anyone. If I could remove one star from my review, I would. The reply from Customer agent without leaving name was a joke.
Update 5/30/2020
Today low pressure light came on, and on receipt from Honda of Serramonte under tasks performed was - Check and adjust tire pressure. Apparently this task was not done, since I have to drive to gas station to ad some air to my tires. After this incident, I removed one star from my review.