The one star is for room quality which is unfortun...

The one star is for room quality which is unfortunately the only good thing I to have to say about my stay here. I transferred from another hotel to this one solely based on reviews and the fact that it s a 5 star property hence good customer service is given. I am not sure if they are short staffed due to covid situation but nonetheless there is no excuse for their complete lack of customer satisfaction.
The issues I have faced in the last 3 days of my stay here, to list a few-
1) They have no concierge so the expectation is that guest should drag their bags to their rooms, considering how huge this property is, it is a pain. Not sure why they don t have facility as basic as this.
2) The staff s behaviour - while checking in I was made aware that the checkin time is 3:00PM which was 3hrs away. My travel team probably forgot to inform me (which they haven t accepted yet, as per them they weren t aware) about it otherwise I would have transferred from my previous hotel accordingly. However having no choice, I tried to explain my bit and request an early check-in but was told by the reception that they are sold out and that I can move to another hotel if waiting is an Issue, this is after they had already charged for the deposit. The desk representative was extremely rude and didn t even bother to apologise for her behaviour or the fact that they couldn t accommodate a basic request.
3) Their guest services and in room dining number is rarely answered, again basic.
4) Today morning, I somehow managed to catch hold of someone on their guest services number to order for breakfast as their in room dining number remained unanswered for an hr. In Short, I had to follow up twice on my order as it took 2 hours for it to come through and surprise is it was incorrect. So after giving specific instructions and waiting for 2 hours for food which is the longest I ever had to wait, I had to sent the order back call them again and now it s been another 30 mins and breakfast is nowhere in sight.
I understand that there might be delays or staffing issues however it is basic courtesy to atleast notify the guest, just because this place is sold out doesn t mean that staff can completely disregard basics of customer service. Needless to say it has been One of the worst hospitality experiences for me and I still have another 2 days of stay here.