Wendy Baker

Review of Edencrest

Our group stayed at Eden Crest Vacation Rental Oct...

Our group stayed at Eden Crest Vacation Rental October 6 - October 15, 2019. We rented 4 units in the Poplar Lodge. Upon the second day I develop an itch on my leg which went in a line, this went on for several days before I figured out what was going on. Upon talking with my sister in law who was in another unit in Poplar was having the same issue and another brother in another unit. The two of them had an allergic reaction to the bites. Once we figured out we were bitten by bed bugs we only had two days left in our stay. This is our first experience with bed bugs so we did not know the signs. We notified Management who sent a maintenance staff who confirmed bed bugs in 2 units, he stated no need to go to the 3rd unit because all four unit will need to be treated. The only compensation from management was another stay, but who wants to go back after experiencing bed bug. Management refuse to offer any kind of monetary compensation, stating we broke camera in ceiling in the conference room and call this an even swap. Management was not professional in handling the situation, calls were avoided and slow in retuning our calls. When management did returned calls they were untruths in there statements to us. We could not bring our luggage in side of our home before having them emptied and clothes treated. This was a huge inconvenience on all of us! Eden Crest has lost our business.