it depends on one's experience. not everyone is on...

it depends on one's experience. not everyone is on the same page. when you say they're rude, its probably because there are things they can't disclose without following proper protocol. when you asked for itemized bill, just don't waste your time because they have on file of when they sent you a letter via post. depending whom your asking, they might give you another one but overall they're not going. companies like ADT, they don't send you to collection agency but the authorized dealers do. ADT has assigned 3rd party to come to your property to install equipment and such. when you say the company supposed to come off your credit, depending on the amount its not going to. they can if both parties are in pleasant mood. all i am saying be tedious in what you do. don't get into something if you're dealing with 3rd party or the 1st party. its a huge difference. 1st party don't place you into collection only 3rd party. Like ADT is the 1st party and Protect Your Home is 3rd party. as long you see authorized dealers or 3rd parties, read the fine prints because it'll bite in your ass.