Danniel Zelaya

Review of Audi North Austin

DO NOT BUY FROM HERE. I'm not one to write a negat...

DO NOT BUY FROM HERE. I'm not one to write a negative experience unless I have to and I never experienced that pushy, grimy type of salesperson until now and I hope others find this review as a fair warning.

Worked with the Eon Thomas who was very pushy from the beginning. I Told him if I were to lease, I wanted the A4 with the gray oak trim and he said not to get that since it's ugly and to go for the aluminum trim. If you are trying to win my business, shouldn't you be trying to sell me what I want and not what you want me to buy?

I refused to show him pricing that I received from the South store and this agitated him. I told him to show m their pricing first to see if they'd be able beat them to keep them honest. He showed me his pricing which was higher and I showed him the other store's pricing and of course went to his manager to give me better pricing. He told me let's not play games and to tell him where we need to be. From the beginning I told him I wasn't going to pull the trigger that day and his whole attitude changed towards me.I told him I'd speak to my friend who is a General Sales Manager and my sister who's a finance director at another car dealership to see if it's a fair deal.

His manager then came and said to call my sister on the phone so he can talk to her, and break down numbers. Told him that I can't because she's at work and he had the audacity to tell me "Oh, you can't get in touch with your sister?" in such a demeaning tone. What a d-bag! I became agitated at this point and told them I'm going to leave, but that I couldn't leave with their quote. That makes no sense! As I left i made sure to thank them for their time and tried to shake Eon's hand who half-assed it ann didn't bother making eye contact with me.

Feedback: Don't be pushy and pressure potential clients to buy day of, it's a disgusting tactic which really leaves a bad taste in potential clients's mouths. Make a pleasant, customer-service experience your focus instead of the numbers. And to the managers, lead by example and be friendly to people, even if they may walk out!

Due to this unpleasant experience, I took my business to the South Austin store, where they were so much more friendly and were willing to work with me on numbers and on the vehicle I wanted. I'm looking forward to picking up my new Audi A4 on Monday!