Afiaa Alwazir

Review of Minuteman Press Vienna

I was sooooo overly excited that there was a famil...

I was sooooo overly excited that there was a family owned print shop less than 5 min from my home - I thought it would be best to try out this company and maybe drop the company i have been using online especially that its beyond convenient of how close it is- i started selling my designs and have been getting orders and was excited for an opportunity to work with a company that I can use and is close to home rather than have an online company . I went ahead and ordered 5 - 8x10 prints at around 2pm- the employee told me to come back at 4:30 which was great since i needed 1 important 8x10 . i came back only to be disappointed in the way the print came out-
1. One of the prints i had asked for was cropped out and i had said I didnt want the person in the picturebto be cropped and wanted more space - (since he worked at a print shop i just assumed he was going to do it right the first tine but i was wrong- but luckily he printed another one and gave them to me.
2. There was a print where i had told him specifically where to crop it out to whcih he did but left an empty space on one side and said it was due to the original size of the print that he couldnt make it smaller . Hw then cut the empty soace part- he gave me all the new prints only to see i had 3 dofferent sizes for each print. I asked him about this he then explained to me that there was noway hed be able to make the oeint smaller. i then said that i dont want to buy this because its useless to me now since i need an 8x10 , he got upset that i didnt want to buy these teo prints and told me I WAS the one that told him to cut it. I had said i wanted an 8x10 and i didnt get an 8x10 and wasnt taking me not purchasing that specific 8x10- I ended up paying for all 5 prints and I am really annoyed at myself for not stopping the payment , i had my 5 yo with me and wasnt in the mood to argue which is surprising given the fact im 7 months pregnant. I thought id just write this review and tell you guys about the lack of customer service this company has. I needed 1 urgent print today and decided to add the other 4 because i was so excited but instead i lost money that way - save ur money and go somewhere where they dont make you feel like yiu are the one at fault. No need for unnecessary stress! Ill just continue to use the online company , its just i really wanted to be working with a Family owned business.