The staff was friendly but not very personable. I ...

The staff was friendly but not very personable. I had a very frustrating checkout experience, probably the worst I've ever had, much worse than I expect for a resort like the Fairmont hotels. The same check out person worked with me four times, and forgot me and had to start all over again every time. The Bellboy left behind one piece of luggage that I had to come back to get. The front desk just couldn't seem to communicate among each other. They did offer a complimentary hospitality suite after check out in order to freshen up after going to the beach, which was very generous and convenient.The facilities were clean and classy, they had beach umbrellas, beach chairs (a little worn), a canoe experience that was fabulous, reef safe sunscreen, GoPro rentals, area shuttle, all complimentary.