The rooms are nice but this place has NO CONCEPT O...

The rooms are nice but this place has NO CONCEPT OF SERVICE. You call guest services to let them know the refrigorators don't cool. Their solution "No problem, just grab some ice from the machine". Then the ice machine is broken...their solution, " just go down to the next floor"....try four different floors looking for an ice machine that works. Buy a beer from the store in the lobby..."no bottle opener but there's one in your room". ...Nope. Call guest services....wait 30 mins....call back and you're told to "be patient it may take up to 15 minutes"....30 minutes more.....still nothing. If your looking for a bare bones flop house, this is it. Just don't expect any service. And the food in the restaurants is bland.