Eric Zuller Review of Firestone Complete Auto Care
Took my car up here, I know there are several issu...
Took my car up here, I know there are several issues wrong with the front end, but I have limited budget. They tell me they have to rebuild the entire front suspension. When I tell them I just need the one part replaced, they say they can do that, and I should consider getting the rest done. After several hours, I get a call saying that they discussed it after talking to me, and feel that it would be a liability to them if they fixed what I asked, and not what they thought, so they won't do any work on my car unless I get over $2000 in repairs. Then they say that they will be able to just change the tire for me (which was flat) and it would take less than an hour. Nearly 3 hours later, I return, and they tell me that they feel changing the tire was not safe, so they did nothing. They didn't even call to tell me this. I nearly missed work at the job I started two weeks ago, and almost lost said job. Now I have to go up there, and figure out how to do the work myself in their parkinglot before I can get my car moving again. I will never give another dollar to firestone, even if it is just getting a tire at another shop, I will refuse if it is a firestone tire.
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