Submitted by Mary Hartman Matt Hartman's wife-- We...

Submitted by Mary Hartman Matt Hartman's wife-- We have heard bad things about Preferred in Grand Haven. First I want to say we were not in the market to buy a vehicle (right now, I was looking for a second vehicle but nothing in stone) as we had a current lease from Betten in Muskegon (awful dealership we will never go back, hence why I tried Preferred) but sadly on Friday February 17th I was hit on my drivers side at the intersection of M-45 and 120th (awful intersection). Our car was totaled out yesterday February 22nd. I called up Robert Corbett whom I had spoke to before about the possibility of getting a second vehicle and I told him what happened. That is when the kindness and excellent customer service started. He told me to try and get a ride down and bring some important documents and he would see what they could do. I got all my stuff together and headed down there. It did take forever, they could have put me on payroll LOL. I know why it took so long so this isn't even an issue that I am going to mark them down on. Long story short, Robert and the financial guy pulled strings and did things that I have never seen dealerships do for some one who needed a vehicle. I got a heck of a deal. We pay less in our payment now. We have a better car than we did with Betten and we have amazing fuel economy with this car. We ended up driving away last night a 2014 Chevy Malibu. Very Very nice car. We both would now recommend going to Preferred in Grand Haven any day of the week!! Go down and talk to Robert Corbett. He was a down to earth guy made my husband my son and myself feel very welcome. We went from panic mode because we didn't have anything to driving a beautiful car!! Thank you Preferred!! Thank you Robert!! We will be back. You have a gained a life time customer as long as ya keep doing what you are doing!!!! If I could give it more stars I would. Thank you again!!!