Maddie O'Connor

Review of Photo Creations Studios & Art ...

Unfortunately my experience with Photo Creations w...

Unfortunately my experience with Photo Creations was a very unpleasant encounter. I ve been getting filmed developed for years at a place in Ashland... working in Grants Pass it s hard to make it out there. So I decided to call around to find out where in the valley developes within a shorter time frame than say Walgreens or Costco would. The manager confirmed on the phone with me that he would have my photos ready for pick up in a couple hours had I dropped them off then. By the end of the day I received no phone call letting me know they were ready... at this point I hadn t thought it was a big deal. This was Thursday night. Friday I got a call saying they were ready for pick up. Went into the store and was told there was miscommunication. Got another call Saturday telling me they were ready for pick up. Went down to the mall and walked into the store to find it vacant. After waiting around for 15 min or so I called out excuse me. A lady in the back said one moment. From then it took about 2 min for her to come out. When she did she said she had no idea where my photos were and frantically searched around the store while trying to get ahold of her co workers. Unfortunately some very shady things were said about the manager being unorganized in situations like these and you could tell she was upset. Finally she found my photos and I was reluctant to see after leaving the store that they were not developed properly. For some reason it looks as though the photos were edited with some type of hue and saturation and then cropped. I dropped off two disposable cameras that had each 27 photos... and did not end up getting 54 photos back. I asked for a refund and was told to fill out paperwork. Tried calling the manager- never got a call back. Come to find out he called my work... (completely un-related to my personal photos) and complained about me being rude and yelling in their store. Told my manager he was going to send video surveillance and never did. That is a complete lie since I was nothing but polite and felt bad for asking for my $69.98 refund for two disposable cameras. Now the manager is telling me I need to return my personal photos back to him in order for me to get a refund. I ve filed a major complaint to the mall for multiple different reasons and a dispute against him. I hope that others realize how shady this business is. Do not get any work done from this place- very very unhappy.