Lance H

Review of O'Hare Hilton Hotel

Ive stayed here before for business meetings, pre...

Ive stayed here before for business meetings, previous experiences were 'ok' at best. Always just a one-night stop. I'd say its safe to assume this hotel caters to the business traveler 85-90% of the time.

Upon checking in late afternoon, I changed clothes, went to the healthclub. I was told it was a $20 fee to use the facility. Are you kidding me? This was appalling and insulting. I am traditionally a Marriott loyalist, but with meetings here, its hard to stay in other locations. I will not make that mistake again. I have stayed in literately hundreds of hotels around the world, and other than a true 'resort' style hotel that charges a true 'resort' fee, I have NEVER seen anyone charge for a basic service like a few stair masters and a few treadmills.

Hilton... this is an embarrassment. Get your act together and provide an appropriate level of service to your key customer base.