Tony Bloom

Review of Mine

(First, a quick ***Celiac / Gluten Note*** : Webs...

(First, a quick ***Celiac / Gluten Note*** : Website noted that such items would be listed as "GF" on the menu. We found no such listings on the evening menu.)

Unfortunately, we got the shaft this time at The Wausau Mining Co; service-wise. In checking the reviews from the past week, it appears at least 2 other customers had similar issues involving this establishments' service speed/quality. Third time is a charm, they say - or....is it rather a problematic trend? It does appear to be a periodic issue brought up in several other past negative reviews, despite plenty of apologies by management.

My Wife & I were here in Spring for the first time (one our 2-3 annual trips across the State from Denmark to Eau Claire& beyond) and had a 5-star time (see my prior review). Despite our prior experience, and with so many other wonderful and inviting opportunities to check out for dining in Wausau, it is looking unlikely that we will be going off our beaten path again for this establishment.

Today, Saturday night (11/03/18), 5:55 PM, we pulled into their lot and saw only a few parking spaces left. We decided to give a courtesy call first, and we were told that there was no waiting: immediate seating.

We walked in, were warmly greeted by a young lady who immediately escorted to the back-left corner table for two, and who gave us 2 menus. It looked like it was going to be the beginning of a very pleasant and intimate dinner. We noticed several people leaving as we came in the front door, which had made the dining room about 3/4 filled. We also saw what appeared to be a good number of staff buzzing between tables.

About 5 minutes later, we noted that a group of four were seated at the table kitty-cornered from us. That made all 3 tables next to us occupied.

About another 5 minutes later I saw that the table of four was now enjoying their drinks. We had yet to have someone stop by, little less offer us even water.

And still about another 5 minutes later, I saw the table of four now had appetizers. We had yet to have anybody even look at us at our table.

During the 21 minutes we sat at our table, I watched wait staff attend to the table of four 3 times. The two ladies at the table next to us had their staff person come at least twice - as did the table immediately behind my wife (which also had a fourth staffer come from the kitchen with some boxes for them).

My wife confirmed that 20+ minutes without anyone even acknowledging us since being seated was definitely not me being impatient (She used to wait tables).

Two stars because our greeter was good. Nevertheless, we were absolutely stunned and disappointed at the lack of service. I had been looking forward to a nice fish dinner, I had lost my appetite (I have NEVER walked out of a restaurantt in my life before being waited on - that s not my nature and tonight was very unsettling) That said, my wife had just had surgery and needed protein before the night was over (her schedule that day had her last eating an early lunch). We ended up having dinner at our local Subway upon our arrival home at around 8:15pm.

Subway never disappoints-but it s not quite the fish dinner I had hoped for tonight, nor the quiet Couple-Time my wife had been looking forward to. According to Google, the restaurant's website says, "At Wausau Mine Company, our promise to you, our valued customer, is that we serve the best product in a friendly manner to ensure you are satisfied!...." I am afraid that we did not feel rather valued at all, and their promise rings rather empty this evening for us.