Feel like they took advantage of my elderly father...

Feel like they took advantage of my elderly father. He got frustrated with his $300 universal remote, so he drove in from his rural home to get another $300 remote. The new remote wouldn't turn on his projector and we got a new satellite box that it wouldn't function. We drove in to have it reprogrammed. However, they couldn't do that in store even though they sold him and programed the new remote a few months back. Had to schedule a service call for it. They charged him another $208 to come out. $508 remote! He has given a lot of business to this company. Disappointed.