In general the hotel is good. Room is spacious, 2...

In general the hotel is good. Room is spacious, 2 double beds (not twin bed as described in website). The hotel is connected to other hotels through the mall, bridges etc. Casino is on the 1st floor. There is a food court (pricy) in the shopping area under the hotel on the 3rd floor. McDonald's and other restaurants are on the 1st floor.

Check-in process was horrible. It took more than half an hour for lining up. There is a priority check in counter for guests with kids, but only 3 counters serving and the line up was long too. When checking in, I asked for a room closer to the elevator as I have a family member with health issue. The reception staff told me there was no room available at the moment. I asked her how far end the room was in. She lied that it was the 3rd room from the end of the hall. But it was actually the last room (no. 66). We didn't want to change as it wasn't convenient for us to walk back and forth with luggage.
Also. There is NO seats available in the lobby check in area. Guests have to stand or sit on the edges of the fence. It is very different than the hotels in N. America.

Shuttle service from the ferry terminal or the border to the hotel is available but the bus stop is located at Sands (about few mins walk). This should be a consideration for guests with disabilities.