File All Your Complaints to the Department of Insu...

File All Your Complaints to the Department of Insurance!!!!!!!! Don't let them get away with this!!!!!

This is the worst company I have ever dealt with!!!! They are forcing me to pay premiums but they are not allowing me to use my insurance!!!! This is crazy! I have paid them on time every time! When I updated my banking information they did not do it properly so they took my account negative! I called and sat on hold for hours to have a lady apologize to me and "process" my payment... Well she didn't do her job either b/c it was never processed. I went to the Dr and the insurance company refused to let me use it... I paid out of pocket $273 then 2 weeks later I was to return to the Dr I called golden rule they still never processed my payment promising it would go through by the next day.... Well it didn't and I wasn't able to be seen by my Dr. unless I wanted to pay another $273 plus my premium!! I called golden rule and asked "WHY DO I HAVE TO PAY YOUR PREMIUMS WHEN I DONT GET THE SERVICE?" There response is simply we will reimburse you... Are you kidding me!!!! So I have to pay for coverage but have to be private pay to??? SCAM