Worst hotel experience ever. They made my son slee...

Worst hotel experience ever. They made my son sleep on a bed with no sheets first night. Tried to overcharge us for the room And incidentals (was told 3 very different prices for that). Our sheets were stained and dirty upon arrival in a room that only half the lights worked and the fridge didn t seem to even be on. Housekeeping never cleaned our room in our 6 day stay, not even removing trash. Management is rude and for all the hassle only offered excuses and lies (when caught in a lie they would hide and refuse to talk to you). All we wanted was for a simple apology for all the problems, instead we checked out and they proceed to overcharge us by $350 the next day. In regards to the manager below, we have contacted you, and though we straightened out the charges you went back on your word (said for all the troubles we wouldn t be charges for parking, yet we were still charged) Seems to be a lack of communication between managers and a habit of hiding and making excuses instead of just taking responsibility and apologizing. Surprisingly an apology goes a long way. But if you say you are going to do something, then do it.