Please believe in the reviews!! I didn t believe a...

Please believe in the reviews!! I didn t believe and I just lost $2.000 trip. I requested a Morroco visa and I just called after the businness days period and they said they never submitted my request because the owner of my account is not longer with them so they didn t know about my visa! What?? Is there something more unprofessional than that answer? That means if I don t call I would never know about my passport. My trip is in one week and off course I can t do anything at this point and they only say we apologize. BS!!!!!The worst company in the word, I should know it after I went first day and the two person in the front desk were really rude and they let me go back the next day because was nobody available. I will regret my whole life to don t believe in bad reviews! Hopefully they refund my money and my passport!!!