Jim Toussaint Review of Assemblers, Inc.
I purchased on 4/16/19 a Spalding permanent basket...
I purchased on 4/16/19 a Spalding permanent basketball goal from the Academy Sports Center in Knoxville. The total for this purchase was $1638.74. I was told someone from Assemblers Inc would call me in the next 3 days to schedule installation. Someone did call and said that a crew would be out to mark for digging in a couple of days. No one showed up or called. I called back on May 14, 2019, and spoke with Nick. He got the Area Manager Anthony Watson involved who sent me a text saying the local installer Bobby Montgomery would be coming to set up the installation. Bobby called me and said he would be there on Friday, May 17, 2019, to begin the installation. I paid Assemblers Inc $489 via credit card for this work upfront. We are now over 30 days from when I purchased this equipment! This installer was the worst. He had no way to get rid of the dirt from the hole he dug so I had to provide him with a place to put the dirt. I directed him to a place on my property to put the dirt. He put it in the wrong spot so I had to move 12 wheelbarrow loads of dirt. I have a sealed painted driveway; the installer mixed the concrete on my driveway and left concrete dust all over the driveway which both hardened on my driveway and got tracked all over my driveway. I know have to pressure wash my entire driveway to get it cleaned. He also dropped one of his tools on my driveway so now I have a 3" diameter piece missing out of my driveway. He made NO effort to clean up the job site. Additionally, he had a helper who brought his kids to my house who were running all over the place. On Monday, May 20, 2019, he returned to assemble the system. He left the glass backboard smeared with dirt and fingerprints and made again no effort to clean up the job site. After he left my son tried to use the crank mechanism to adjust the goal and found it did not work so now, I have to fix it. I am TOTALLY dissatisfied with this process. It will take me much longer to clean up this disaster than if I had just installed it myself!
Comments: