Robin Thies

Review of Intercontinental Berchtesgaden...

Very nicely located Kempinski, but with too many w...

Very nicely located Kempinski, but with too many weaknesses. It is nowhere near the service of Vienna, Munich or Hamburg. We thoroughly enjoyed the stay, but will not be back.

In detail: arrival worked without any problems. Nice rooms, great view.
The first dinner took place in the in-house restaurant Johann Grill. The menu is very appealing, but prices are ultimately too high for the service provided.
I ordered a bottle of mineral water and was amazed when they put a Purezza bottle on the table. The golden faucet is now famous in gastronomy. Tap water is filtered and carbonated in-house and then bottled. Some of you may have heard the outcry in the media back then in Hamburg, where Till Schweiger offered just such a bottle in his restaurant for 5.50. One found that outrageous.
In this Kempinski, however, you don't even know the difference between table and mineral water and then charge 8.50. This is not even a trivial offense. That is a punishable offense in Germany. I didn't want to explain everything to the young waitress. She was very nice and the second bottle was decent mineral water.
We still had to refill the two bottles of wine for 60 each. At some point I put the cooler by the table so I didn't have to run all the time.
However, it was also busy. I can live with that wonderfully! The annoying mistake is clearly with the management, which does not explain the difference between table and mineral water to the staff.

It went on with breakfast. A difficult number in Corona times without a buffet. The breakfast buffet in the Kempinski was always the highlight of every morning. The solution here was actually elegant. You filled out a slip of paper and should then get everything to the table. However, the note was cut into three parts and given to the various stations. This meant that you could happily wait 45 minutes until everything was at the table. Special requests were still fulfilled! However, the bread quality is underground. I am used differently from Munich and Vienna. The croissants in particular don't deserve their name.

The rest are many little things in the service that shouldn't happen like that or ultimately lead to 3/5 instead of 5/5 stars.

1. Order a taxi at 6:45 p.m. at reception at 6:45 p.m. to the place where we had reserved a table at 7 p.m. So at 6:45 pm we stand in front of the door and wait. At 6:50 pm I go to the reception and ask when our taxi is coming. O-Ton: "All taxis are fully booked. We haven't got one for you yet .
You could have given this information to your room by phone?
30 minutes later it started.

2. Request a private tennis lesson for Monday from the Activity Team on Sundays. Shortly afterwards they called us and said that they couldn't reach anyone there and that they would try again on Monday morning and then inform me. Afterwards there was never any more information. Tennis a lot.

3. Asked the Lady in Red which meal can be booked with the SunDowner package. She wanted to get the information and have us put in the room. Unfortunately it never happened.

4. There is an underground car park and a parking space below the hotel at the end of the driveway. When you look at how the hotel employees are sometimes racing with the guests' cars, you almost fall apart from your faith. Not very professional.

5. The cocktail selection at the fireplace bar is very modest. Here you are used to completely different standards from Vienna, Munich and Hamburg.

All in all, not only is the last 10% missing here, but the last 30%.
Those who don't look at the money and have less high demands on service will still be happy here. Great location, beautiful nature and everything very clean.

Edit:
Following the response from the General Manager, this review has been changed from 3/5 stars to 2/5 stars.