No free wifi at the store. My first Oil change wai...

No free wifi at the store. My first Oil change waiting time is unexpectedly long, for 1 hr and 45 min ( I was told the standard service time was 2 hr on a followup call afterward.)

POINT 1: If your service rep would have told customers the estimated service time for the oil change while they booked the service on phone. Unexpected experience wouldn't happen. Thus, I would have made another plan rather stuck in your store without wifi service.

POINT 2: the rep for on the service followup call sound unprofessional. She told me I was "LUCKY" to get out early. This is turning me to an angry customer. Why would you make customer feels that they were being ridiculed? You know, when you don't give customer an estimated service time, they will assume a general working time by experience with other auto shops, such as about an hour or less for simple oil change job, especially a service appointment was made ahead of time.

It just a setup to be failed. Plus, my sales person only reply to my email before I purchase my car. All other emails I sent afterward went in vain. It is a combination of disappointment.