Me and my father have paid a visit to your Ola Off...

Me and my father have paid a visit to your Ola Office at Thane (old passport office). As I want to put two of my Vehicles i.e. Xcent and Indica in OlaCabs, whereas my Indica is currently running on Uber and I have booked brand new Xcent and willing to work with OlaCabs.

As the guy over there named Sachin guided us very well. He told us to come day after tomorrow i.e 27th Jan morning because of 26th Jan (Republic Day). And what documents we needed, he guided us in very proper manner. Then Mr. Sachin went inside of his office.

After that my Father wants to discuss few things with Mr. Sachin but a Security person named Vinod Kadam with very disrespectful manner said "What do u want? Tell me Im listening. Come tomorrow" etc despite he don't even know that tomorrow is day off (Republic Day). And even came outside of Office and continue arguing with us. My Father asked him "what's ur name?" He replied aggressively "Vinod Kadam". And if possible he could have attempt Physical assault like pushing or so on.

Such type of person have a damaging effect on the working environment. Reputed Company like Ola can't allow this type of behavior to go unchallenged. You have a very clear policy regarding your Customer support. It states that any employee making any comments or statements to anyone that are considered to be disrespectful will be subject to disciplinary action up to and including possible termination. And I don't want that Guy to be terminated but please take some action on him and teach him how to treat with Customers who want their Vehicle to be in OlaCabs.

It is essential to warn the person about the possible further action that may be taken if they persist in behaving in an unacceptable manner. There are various possibilities depending on the nature and extent of the behaviour in question.

First, it is my expectation that Ola will focus on becoming a more professional team player. This means treating all you come into contact with at work in a helpful and courteous manner. Second, Ola must present any justified criticisms or comments in a sensitive, courteous, and respectful manner. You should also refrain from non-productive, negative body language.

I expect you to adhere to these requirements of behavior and performance. I have confidence that you can meet these expectations and take disciplinary actions regarding said issues.

P.S. I have mailed Ola guys on their General e-mail Id. Let's see what they reply on this issue and what action they will take.