Used Car Sales: Came here due to the Google review...

Used Car Sales: Came here due to the Google reviews but was sadly disappointed. Peter, the used car sales manager, had his gamesmanship on full display e.g. "On a $30K used SUV (2013 highlander with 95K kms and a collision), the discount I can give is only in the hundreds" but the best line was: "on the trade in, buyers prefer 4 cyls instead of a V6 so I have to knock off an additional $500 on the value of your trade". Let's give Peter some credit - that last line was at least original, never heard that before in all my years of buying cars. Two hours that we will never get back. Take your business elsewhere.

Rebuttal to GM's note: Our intention was not to 'negotiate a substantial amount off of the purchase price' instead, it was to come to a fair price where the dealership gets a profit and the customer drives away based on a decent offer. It's not the initial pricing being questioned (that's why we came here in the first place), it is the demeanor and games that your used car staff play.

Service Dept: At least TOTP's service department are staffed with credible and professional folks. They offer express oil and filter changes that do not need appointments, and have a comfortable cafeteria style customer lounge on the 2nd flr. They are 5* for servicing your vehicle.