Very disappointed on their internet and WiFi conne...

Very disappointed on their internet and WiFi connection infrastructure. Duty managers were made aware of the case earlier on during our stay and until check out on 2nd Jul - there was no improvement. The router given as alternative didn t work either. My expectation was there should have been an experienced IT staff on duty and on call to physically check and address until resolution (and still to keep on monitoring until stable) and not just rely on concierge staffs and Helpdesk calls.

I have been trying to work during the stay, and very inconvenient and not time efficient! I am a frequent traveler and stay in different hotels in different cities/countries. I ve never encountered similar bad and slow connection in known and reputable hotels similar to Crowne Plaza in Aucland.

Can t help to compare also as currently staying in a an IHG hotel in Roturua and connection is so much faster compared to Crowne Plaza.

Not recommending Crowne Plaza especially if you re on business trip relying on connectivity. Crowne Plaza should address this as soon as possible.