Very long review, but I wanted to explain exactly ...

Very long review, but I wanted to explain exactly what happened so that people can know what to expect:

I used Events to Remember for my wedding based on a friend's good experience. I almost bought table cloths because it would have been cheaper, but my now-husband thought it would be better to use someone that had experience with our venue so that we would have all the right sizes. When I came in to get my original quote, the lady who helped me kind of had a know-it-all attitude, but I was okay with that because I thought she at least knew what she was doing. I had forgotten my table lay out and she said she knew everything from memory. However, when I got home I compared the quote to the layout and realized it was completely wrong. So I called back and re-ordered with the owner. I verified everything with the venue owner and thought I was all set.

The day of the wedding my dad picked up the linens and napkins and made the mistake of not counting everything at that time. When they (my family and the venue coordinator) started putting on the linens and napkins at the venue, they realized we were shorted 55 napkins and 1 table cloth. They tried calling Events to Remember, which had already closed, and then called every other rental place in town but finally had to run to Target and get some white napkins to incorporate with my blush napkins to try to make it look like it was on purpose. They had to rearrange all the tables so that they didn't have to use the one without a table cloth. Of course, I ended up hearing about this while I was getting ready for my big day, which really upset me and stressed me out.

I asked my friend to return the linens for me on Monday since we were already going to be gone on my honeymoon, and I explained to her what happened and asked her to see if they would refund the money for at least the napkins and linens we were missing. Whoever she dealt with was so rude to her that when my friend left, she went to her car and cried! I don't know what kind of customer service that is! My friend is extremely sweet and they basically called her a liar and wouldn't even recount the napkins and linens to see if they were wrong.

My husband called when we got back and after also encountering some snarky responses, was able to get a partial refund. I am happy I at least got this, but that doesn't make up for the way they treated my friend, having my family run around town the day of the wedding to find napkins, and having me stress out the day of my wedding. In my opinion, we paid these people a lot of money to do their job, so their shouldn't have been any mistakes, at least not that large of one. And they should have admitted when they were wrong or at the very least, been polite when listening to a complaint. I hate to leave a horrible review on a small business, but honestly, this place deserves it. I definitely do not recommend them!