Very courteous staff, excellent service with a smi...

Very courteous staff, excellent service with a smile.... a special mention about Mr Luca in the restaurant whose hospitality was so warming !!

The front desk Mr Timur was very helpful and the concierge desk is full of knowledge.

The low point was the very tiny size of the 'classic' rooms. They are smaller than the smallest that I have ever stayed. To add to it a black tiled toilet and dim lights... make it claustrophobic and accident prone.

Please get your council to remove the smelly public toilet sitting just outside the grand entrance to the Grand.