If I could give this dealership zero stars, I most...

If I could give this dealership zero stars, I most certainly would. I had attempted to lease a new Lexus about two weeks ago. Background information: I came in prepared knowing the trade-in value of my vehicle, market value of what the dealership could sell my vehicle for, the exact vehicle I wanted to lease, and had a quote from another dealership in town for the lease price. After a crummy experience at the other dealership in town, I came to Maplewood in hopes they would be much kinder.

Upon arrival, no one wanted to assist me as they were all "busy," yet stood around the entire time I was being helped. When I was assisted, the salesman helping got straight to the numbers (which I did appreciate since my time is valuable). However, upon presenting the price of what my lease would be, I asked a few questions of negotiation regarding my trade in value of my vehicle (something I do know I am able to negotiate). Once again, coming in prepared, I knew that I could get a better deal at a different dealership. When trying to negotiate, I kept getting pushback from the salesman. I was told verbatim: "why would we negotiate with you when I can sell it at full price." I was also told verbatim: "when it comes down to negotiating $50 to $100 per month on the lease price, really it is up to you to make a decision. There's not much wiggle room for us." I was also told that my trade in value that I had been presented with at 8-9 different dealerships across the metro was inflated (yet it was the same value at all of these dealerships) and Maplewood's trade-in value was what my vehicle is worth.

Today, I received a call from the dealership again ready to negotiate and make a deal. In my opinion, the readiness to make a deal should be when the customer walks in. Your dealership is looking to earn MY business; not the other way around. I was a free sale. I walked in knowing I wanted to buy a car. I was treated with complete disrespect. I was also treated as if I couldn't afford the vehicle, with snide remarks regarding the lease price.

Along with that, I was told that if the dealership was to do any other deal than the one they presented me then they would be taking a loss. False. The prices are inflated enough that as soon as you drive the vehicle off the lot, the value of the vehicle decreases significantly putting the buyer under water with depreciation. So the dealership is well aware of what their margins are, and that is something that can be negotiated.

I would never do business with this dealership or Lexus at this point. Lexus corporate has been contacted regarding this matter and is working with me to resolve it.