I had an appointment at 0830 for new tires for my ...

I had an appointment at 0830 for new tires for my F350. The service tech I was dealing with was very cordial and nice, the shop was clean, the people were nice, but it took 3x as long as it should to do the job. My truck sat in the service lane for over an hour, then it was in the shop for 2 hours on a day in which there were hardly any people waiting for their vehicles to be serviced. I ended up waiting over 3 hours for a change of tires. I was very disappointed in the time it took to change some tires especially considering the amount of money involved. My frustration is further amplified by the fact that my family owned and operated tire & automotive service stations for more than half a century and this type of wait makes no sense.