skubasteevo

Review of NC-AAA

AAA left my vehicle stranded on the side of the ro...

AAA left my vehicle stranded on the side of the road with a flat tire for 4 days, then refused to reimburse me for my cost to have it towed!

My vehicle went off the road in a snow storm on 1/7/17 and received a flat tire in the process. I called AAA to get the vehicle towed at that time and was denied service due to the weather conditions. I needed to get home, so I called a friend to pick me up and drive me home. Over the next 3 days I called AAA 3 more times (on Sunday 1/8, Monday 1/9, and Tuesday 1/10) in attempt to get my vehicle towed. All 3 times they refused to provide service.

I needed my vehicle so I had no other option but to call a local tow company (thanks Lemon's Wrecking Service, for your great service and fast response! You're a lifesaver), who then towed the vehicle to a service center to have the flat tire repaired.

But the poor service doesn't stop there. Per AAA's membership guidelines "On the rare occasion that a AAA road service provider is not available (after calling our "800" number), or your membership cannot be confirmed, you will be reimbursed for those services normally provided free of charge with your membership." Based on this guideline, I filed a claim to AAA for reimbursement of the towing expense; however, they denied my request for reimbursement!

If you can't count on them to save you in an emergency? What good is being a member?