I've had a very good experience with them. I use ...

I've had a very good experience with them. I use the cardiologist there n the dentist Dr. Gwenn Schamberger, n now will be using their ophthalmologist. I thought the dentist was great, I prefer a specialist w my 14 yr old pup as he has heart murmur. Now they have anesthesiologist on board so I am especially pleased. I have had mix ups with their appointments, so if u have an apt I would call n confirm it the day before. I always repeat the apt time back to people, underline it, n get the person's name n even this didn't work one time, so call the day before, get the person's name!! This was not w dentist. My dog has a phobia about the car so going thru a trip unnecessarily is not fun. The front desk has been fine. Once I quit a vet because the front desk was so rude but these ladies have been polite. They even have a nice little coffee machine in the front. So far so good n am hoping everything will continue the same. I tend to be picky about vets, I lost my beloved dog to anesthesia once to a vet in Muskego/New Berlin area n I suspect too much anesthesia was given. Another time, same clinic my poor little guy had huge dental infection n I kept bringing him back like 5 times n he claimed nothing was wrong. The odor was horrible. I wonder for how many months he suffered before I asked for another vet n 2nd opinion. I blame myself, i should have been more assertive n asked for 2nd opinion sooner. Shouldn't they have cut some of that fee after making my poor little guy go thru so much? Anyway, it's important per example to get a good vet n so far this place has been great. Edit: these ladies have my insurance form filled out n faxed it to my insurance company!!!! The other ophthalmologist gave me a hard time about participating w the insurance. Excellent service!!!!!! N I feel like the vets are competent n front desk super!