I have always had ok service before,but yesterday ...

I have always had ok service before,but yesterday I went in looking for a french press for a present.I was helped by Michele,who showed me one and attempted to show me how it worked(but had difficulty).I asked if it could be ordered in red and she said yes.She showed it to me in the book,I paid for it and explained it was a gift and she said it could be returned for credit if they didnt like it.I got a call late that evening saying they couldnt order on my answering machine.I called back and no one knew anything about but said I would get a call back the next day.I never got a call so I called around 5:30 pm and they just said they would credit my credit card.I went online myself with the company Bodum and ordered myself and free shipping and the same price.I thought it was better to do business with local but I guess it is just easier on line.