On Sunday 5/8/16 we were in a mountain cabin we ow...

On Sunday 5/8/16 we were in a mountain cabin we own in Red Feather Lakes. The power went out around 11 am. I was able to use my phone to connect to the REA website. I looked at what to do in an outage and I was directed to the Outage Map. The map showed an outage in my area so I assumed that this meant that the REA staff were aware of the outage and working on it. I also thought that since the map showed a number out outages across their service area, the last thing they needed was to have a customer phoning in an outage they already were aware of. What a mistake that was. We had to leave our cabin around 2 pm and go back to our home in Lafayette. All evening I kept checking the outage map. I did not see any change. When I got up Monday morning the map still showed an outage so I finally called the REA. It was at that point that I was informed that outage map is generated by their computerized monitoring system but this does not generate any alerts to staff to work the problem. Service was finally dispatched to work the outage in my area when someone called it in on Monday morning. All I can say is that this is one of the worst uses of information technology I have ever seen. If I could rate them a zero I would.