LA Anonymous

Review of Hotel Indigo-Athens

Front desk staff customer service skills were none...

Front desk staff customer service skills were nonexistent. While I appreciated the lack of grungy carpet in rooms, the engineered wood flooring and faux concrete ceilings make for a loud room. Sounds from my neighbor above walking and dropping things were significantly amplified. Air in rooms was stale and chemical smelling. There is no source of fresh air to rooms. Furnishings are cheap; felt like an Ikea furnished dorm room. Rooms were very clean and towels unstained (and I examined closely). Water temperature fluctuated in shower and was tough to maintain good temp. Wall around air register was surrounded by dust blown out of the vent. Mattress not terribly comfortable. Room was very dark. Ordering breakfast from the restaurant to take back to room was unnecessarily complicated and time consuming. Pancakes were provided in unsuitable paper container that rendered them inedible. I would only stay again if a balcony room was available.