Want in to look at a few ideas for a new car and t...

Want in to look at a few ideas for a new car and they were able to find something close to what I was interested in. Things got bad when they started running numbers. It took forever to get somebody to look at my car to estimate the trade-in value. Then it took even longer for them to run their numbers on what the trade-in value should be.

The KBB price on my car is $7900 as a trade-in in Good condition, (minor scratches/dents/cracks, worn out tires). They used this number as a base price and then said they would deduct a couple thousand dollars from the offer to put it into Excellent condition.

The numbers they used to calculate the cost to get it to excellent are no different from what it would cost if I blindly took it to the first repair shop I found and told them to return my car to a flawless condition. I looked at a couple of the estimates and realized that from earlier research I could have gotten the parts for a lot less than their estimate. As a dealer, they should easily be able to get better prices than I can as a private consumer. When I pointed this out, they just shrugged their shoulders.

Why would they even use the KBB value in Good condition if they are going to deduct what it takes to get to Excellent condition? If that's what they are going to do, then they should start out with a base price at Excellent condition! Then, when their repair numbers are deducted (even the inflated ones they used), the price comes right back down to the Good condition value! Isn't that why KBB has different conditions to rate a vehicle's value? When I pointed this out, he just ignorantly asked "well how's KBB supposed to know what it's going to cost to get it back into pristine condition?"

At that point, I had had enough of their classic car dealer antics and walked out.

-------------------------------
Edit in response to the dealer's "response":
That insincere copy-paste response is an insult. It shows that you do not care to do anything different and are only trying to pay lip service to the public review in order to fool others into thinking that you are trying to improve.

Rest assured that I will make a conscious effort to ensure friends, family, and distant aquiantances are well aware of your business and strongly advised to avoid it at all costs.