I don't understand why it is taking so long for my...

I don't understand why it is taking so long for my husband medical card to be updated on his CDL license so he can return to work we have been waiting since Jan. 26 2021 and have not heard anything we have done all that was requested, my husband don't get unemployment and don't want unemployment he just wants to work and they are holding him up from doing so, I'm disable and not trying to be homeless can anyone tell me what other steps we can take to get this going.