Tav Gomez

Review of Passports and Visas.com

REAL REVIEW - We planned a trip to China and unfor...

REAL REVIEW - We planned a trip to China and unfortunately selected this company. We paid 45 days prior to our departure. We mailed all the documents but did not receive a call back as advertised. We then made several daily attempts every single day to reach their "consulate team." It was incredible how you will wait for 20 minutes in the "queue" and then simply receive a busy tone. The supervisor Francesca Harris refused to call us back. It is impossible to get anyone in the HOuston office (or any other office) to answer. Even when they do, they are not from the consultate team. We called them and emailed them so much that they finally mailed us our passports WITH the visa. It is simply not worth it to have the extra stress and anxiety that you will endure with this company.