My husband and I have eaten here on many occasions...

My husband and I have eaten here on many occasions and it has always been a good experience......until our last visit.

We went to eat at Ay Chiwawa's on 1/13/2018. Our waitress was Angie. Maybe this was her first day, she was new or maybe she doesn't know proper waitressing etiquette, not sure, but here is how the experience went.....

I ordered the Beef Fajita plate with no rice and extra beans, I saw her write this down (although I could not see what she was writing). After both my husband and I placed our orders, she repeated it back to us. When she repeated my order she said, "Beef Fajita Plate with double rice". I said, "I wanted double beans and not double rice". She smiled and said, "Oh, okay", and proceeded to write something else down.

When we received our orders, what came on my Beef Fajita plate? Rice. I mentioned this to her and she said, I thought I put double beans? I asked her if I could have a side of beans as that is what I asked for, not rice and she started to take my plate. Now, I have worked in 4 different restaurants in my life for a total of 8 years (3 of them Mexican food restaurants) and in no restaurant I have ever worked at was I allowed to take a customer s plate if the reason for the mistake was "my" fault. I asked her if she could just bring a side of beans again and she said, "They will probably charge you for the beans if I do that". Well, that kinda irritated me so I allowed her to take my plate.....As I mentioned before, at the restaurants I have worked at in the past, I was never "allowed" to take a customer s plate away from the table, THEN, bring the same plate back (this is a sanitary issue in most food industries). However, she brought the same plate back with the rice scraped off and beans added.

I do this review more for the restaurant and its employees than for the general public to simply say that the customer is always right. I didn t make the mistake, the waitress did and she should have corrected it, not taken my plate away and presented me with the same plate again with the rice removed. Maybe teach your employees the proper etiquette of waitressing and how to deal with their mistakes instead of telling the customer they will get charged if they (the wait staff) fix the mistake that they (the wait staff) made. Only a suggestion. Thanks for reading!