Aathavan Raviraj

Review of Monterey Sheraton Hotel

Feeling compelled to write a positive review about...

Feeling compelled to write a positive review about what awesome customer service looks like.I stayed at the Monterey Marriot a few weeks back with my girlfriend, upon arrival we were told that the water was unavailable between 10pm - 5am....I was shocked to say the least but it was affecting the whole area. A lovely lady called Emily offered us a variety of options, such as another hotel, dinner on the house, she went beyond her way. In the end, she was able to discount our rate a lot for our hassle and gave us a drink at the bar. Thanks a lot!