Ates Dumlupinar

Review of A-1 Heating and Cooling

I had my furnace and ductwork replaced and I could...

I had my furnace and ductwork replaced and I could not be more frustrated with A1 Heating. I have never worked with a company that has made me this unhappy. My highlights:
- While giving the quote they promise things but didn't write most of it down to the contract
- They said they would get the job done in 1 day during quoting, however when the crew came they said there was no way. We hadn t arranged any hotel etc. After discussing they ended up enabling just the bedroom heating so my pregnant wife could sleep warm. It was a 2 men crew, while 1 of the guy was working efficiently the other was pretty bad.
- They promised HERS testing would be done by a 3rd party company to verify their work
- Then they said there was pieces of asbestos tape in the house and they can t do an official test (why wasn t this communicated during quoting?). Instead asked me to accept their own testing. I spoke with Bill for this, he was very rude, would not listen to me (he couldn t take criticism on how they quoted me in the first place)
- The day they scheduled their own testing I took time off work and they didn t show up. They rescheduled, this time to 8am so I was the first customer in the morning. Yet again they did not show up.
- I called about 20 times during a 2 month period to get an update on scheduling testing (this is before they said they wouldn t do official HERS testing), each time they kept on saying they'll give a call back and they never did (so frustrating!). In about 10 of these cases it was Christina.
- During the replaced they worked quite dirty, I ve seen other companies seal all the rooms etc but these guys did not. Cleaning the house was quite difficult after the job.

To this date I have yet to get testing done. It has been 2 months since the job was complete and I have been calling them at least once a week.