While the delivery guys are nice, attentative and ...

While the delivery guys are nice, attentative and helpful, the main office has some of the rudest people I have ever encountered in my many years of business. Called with a product concern. The receptionist is like the Gestapo, refusing to allow you to speak with anyone in management, or give contact info. to even leave a message. Even Budweiser couldn't get correct info.! What in the world is going on over there?!