Front desk staff didn't explain anything regarding...

Front desk staff didn't explain anything regarding the cabana we ordered for a few days (where we go to check in and such), plus because of it being so loud and the individual assisting having an accent, it was hard to understand. We had a 2 room suite (outdated) the carpet was absolutely filthy (the bottom of our feet were black once we walked out of the bathroom from taking a shower). Extremely slow service in Ivory coast with hardly any customers. The entrance to/from the inside water park is awkward (having to walk through locker room).