Called the ER this morning to check on my mother i...

Called the ER this morning to check on my mother i'm 2 hrs away a person by the name of Christina in the ER refused to let me speak to her because she said i could be anybody she was very rude. So i called back to speak to a supervisor this same person answered the phone telling me to speak up because now she couldn't hear me but as soon as said put a supervisor on the phone she transferred me to her nurse instead. They need to get this Christina person out of the ER she is very unprofessional and rude i can only imagine how she treats our sick loved ones coming into the ER for treatment.