I called the Radiology Center on Lyndhurst on Mond...

I called the Radiology Center on Lyndhurst on Monday, the 27th. I called to make an appointment for a Bilateral Mammogram and an Abdominal Ultrasound. I gave all the information necessary to the receptionist on the phone, and apparently, everything was set.
Ultrasound on July 29th, and the Mammogram on the 30th, both at 8:30 in the morning.
Everything went well for the ultrasound. When leaving the clinic on Wednesday, I asked the receptionist on the front desk what time my appointment for the next morning was, which she replied after checking my name on the computer, and said 8:30am.
When I went to the clinic this morning for my mammogram appointment, I called to check in, and there was nothing scheduled for this morning. The lady who made my appointment, scheduled it to July 23rd, and the lady who was on the phone with me, said I didn t show up, and started asking why do I need a mammogram being only 30 years old. That s a good question, why do I need a mammogram? Because I m in pain and my doctor prescribed it to me. She treated me with indifference and unprofessionalism, and never apologized for the mistake that was made. Yes, mistakes happen, but it can definitely be dealt with much more empathy and kindness, and attention, and not the way that this lady did.
I left feeling very upset, and a couple hours later, I decided to call the clinic again to clarify what happened. In any moment I heard an apology for the inconvenience it was created by their staff. Also they said my prescription was wrong, that I should ask for another one to my doctor, and I understand that, but again, I m the patient, it s all new for me, and even if I had to call my doctor for another prescription, the first person who talked to me on the phone on Monday , the 27th, could ve told me and saved me a lot of time.
I had to cancel my work day, and adjust my whole week, so I could go to my appointment. Besides all that, I m anxious, nervous, and in pain. And the minimum it was expected from the staff at the clinic in Lyndhurst, was an apology and an offer on how they could help and make it better and easier to their patient in some way or another.
I really hope the staff gets better trained on how to treat their patients better. Yes, I m only 30, and hopefully I don t get diagnosed with anything serious. But I know there are many elder people who go to the clinic , including my mother, who are many times sick and in pain, and I hope the staff treat them well, and not with indifference and rudeness.