Daniel Goldmeier

Review of Rust-Oleum

Worst appliance order experience ever!!!

Worst appliance order experience ever!!!
Placed an order online for a dishwasher
1st a 1 week wait time
then, the morning of scheduled delivery I get a voice mail at 7:15 am that there was some "damage" and they will call me in 24 hours with a new expected delivery date.
After calling multiple times I finally find out that it will take at least another week.
No offer to offset for time and trouble or to upgraded and get me something sooner. Nothing.
Then I cancel the order. No confirmation number that I cancelled, thy don't do that I'm told and in 3-5 days I'll see a credit on my card.

1. They can give confirmation numbers for purchases but not for cancellations.
2. They can reach me and contact me many ways, loads of emails, texts, calls all the time when they want to sell me stuff
3. They take money right away for the purchase, even when delivery is scheduled weeks out, but to cancel you have to wait for your money.

Just a horrible experience that really shows that things like personalization and service only work when they want to sell you something. the moment there is a problem, communication is out and service goes out the window.