I had a long wait on line to first register for my...

I had a long wait on line to first register for my car. There was only one person working the computer, while a second person was standing around speaking with the worker. Once I got through that line, I had to wait through another long line to get my car. It seemed that the "personal service" of taking one to the assigned car was just a way to try to upsell the customer. Some customers took a long time speaking with the representative, which I assumed was their way of further selling to the customer. This was confirmed when it was my turn. At least when it was clear that I wasn't interested in upgrading for my 10 mile roundtrip ride, they let me go quickly. The return was quick and fine though. However, I do not plan on using enterprise again.