Picked up mini-van noticed a little smell but didn...

Picked up mini-van noticed a little smell but didn t think much about it. After in car for 30 minutes smell was getting stronger. When I picked up my family and they got in back seat and closed sliding door they found several empty cups and trash in door. The back of the front seats were sticky and trash in the floor on third row. Smell was so bad by then I picked up some fabreeze, had to spray seats and carpet every day.
When I arrived at my sons military base 3 hours later we had to show proof of rental agreement. I was told by enterprise when I picked up van the agreement would be emailed to me.
No email, called customer service told them I could not get in gate until I received agreement. They contacted Raleigh enterprise and said it would be emailed immediately. Waited but no email called customer service again still no email. I did receive other emails from enterprise during the week so they had the right address. Never received agreement email until I turned van in and discussed situation with rep, Received it immediately... Complained to rep about smell and trash, no apologies just said he just reduced cost by 10%!! I guess that s business as usual for Enterprise.